Fee Schedule

This page describes the payment processing fees for the Vortex Services, as referenced in the Merchant Agreement. Fees are assessed per transaction and may be deducted from settlement proceeds or invoiced separately.

Processing Fees

Card-present transactions (in-person payments via Vortex point of sale): a percentage of the transaction amount plus a per-transaction fee.

Card-not-present transactions (online or keyed payments): a percentage of the transaction amount plus a per-transaction fee.

ACH/bank debit transactions: a percentage of the transaction amount, subject to a cap, where supported.

Dispute and Incident Fees

Chargeback / dispute fee: assessed when a cardholder disputes a transaction, whether or not the dispute is resolved in the merchant's favor.

Bank account verification (microdeposit) fees: may be assessed per verification attempt where applicable.

Other Fees

Additional fees may apply for premium features, expedited settlement, hardware, third-party assessments, or pass-through card network and processor costs, as described at the time the feature or service is provided.

Reserves and Risk Adjustments

As described in the Merchant Agreement, a reserve may be required to secure a merchant's obligations. Reserve requirements are not fees; withheld amounts remain merchant funds applied per the Merchant Agreement.

Pricing

Exact rates are presented during onboarding and in the merchant's executed agreement packet. If you have questions about your pricing, contact support@vortex.nyc.